Refund & Returns Policy

At a glance

• Cancel your whole order any time before it ships for a full refund, including the $14 shipping and sales tax.
• We ship within 3 business days of receiving your payment. If we’re delayed, we’ll email you a new shipping date, and you can wait or cancel for a full refund.
• To return unopened, unused products in their original packaging, email us within 30 days of delivery. Opened or used products can’t be returned unless they arrived damaged, faulty, wrong or expired.
• Changed your mind? Return postage is yours to cover, and the original $14 shipping isn’t refunded.
• Damaged in transit, or a wrong or missing item? Email us photos within 7 days of delivery. For a faulty product, tell us as soon as you notice. Either way, you choose a replacement at no cost or a full refund.
• Refunds go back to your original payment method, currently bank transfer, within 5 business days once we have everything we need.
• Studio treatments can’t be refunded once performed, but if something doesn’t feel right, email us within 7 days and Olha will look into it personally. Unused sessions in a laser package can be refunded.
• To start a cancellation or return, email violanabeauty@gmail.com with your order number.

Canceling an order

You can cancel your order any time before it ships. Email violanabeauty@gmail.com with your order number, and we’ll confirm the cancellation.

If you’ve already paid and cancel the whole order, we’ll refund the full amount, including the $14 shipping fee and sales tax. If you cancel only some items, we’ll refund those items and their sales tax. Once your order is on its way, it can’t be canceled, but you can still return unopened items within 30 days of delivery.

Orders ship once your bank transfer reaches us, and we ship within 3 business days of receiving it. If we can’t ship on time, we’ll email you before the deadline with a new shipping date, and you can wait or cancel for a full refund. If we still can’t ship by the new date, we’ll cancel and refund you unless you agree to wait longer.

If your payment hasn’t arrived within 7 days of your order, we may cancel the order and will let you know by email. If your payment arrives after that, we’ll refund it in full, or ship the order if you prefer and the items are still in stock.

Some products can’t be shipped to certain states because of state regulations. If that affects your order, we’ll email you before shipping and refund that item and its sales tax. If nothing else in your order can ship, or you’d rather cancel the whole order, we’ll refund everything, including shipping.

Returning a product

You can return unopened products bought on violanabeauty.com. Email us within 30 days of delivery to start a return, then send the items within 14 days of our confirmation. If you ask within 30 days, your return is on time, even if it reaches us later.

You can return the whole order or just some items, and we’ll refund only what you send back. We can’t swap products directly, but you can return an unopened item for a refund and place a new order.

Because skincare touches your skin, we can’t take back anything that has been opened or used, unless it arrived damaged, faulty, wrong or expired.

To be accepted, each product must be:

• Unopened and unused.
• Still sealed, if it came with a seal.
• In its original packaging, just as it arrived.

How to start a return

Please email us before sending anything back. Returns that arrive unannounced can take longer to process.

If you changed your mind, the return postage is yours to cover. Please pack products carefully and choose a tracked service. We can only refund change-of-mind returns that reach us, so tracking protects you if a parcel goes missing.

To start a return:

• Email violanabeauty@gmail.com within 30 days of delivery.
• Include your order number and the name on the order.
• Tell us which products you’re returning and, if you like, why. It helps us improve.
• Wait for our reply. We aim to answer within 2 business days with your confirmation and instructions.
• Send the products within 14 days of our confirmation to Violana Beauty, 4775 Commercial Dr, Suite #31, New Hartford, NY 13413, USA.

Damaged, faulty, wrong or lost orders

If something isn’t right with your order, we’ll put it right. Email us your order number and a short description of the problem. Unless the parcel is lost, please add clear photos of the product, its packaging and the shipping box.

Once we’ve reviewed it, you choose: a replacement sent at no cost to you, or a refund of the item and its sales tax, plus the $14 shipping fee and its tax. If the item is out of stock, we’ll refund it. For a lost parcel, we’ll check with the carrier first.

We may not need the item back. If we do, we’ll explain how to send it and pay the return shipping. If the parcel is lost on its way back to us, you’ll still get your replacement or refund.

Please let us know within these times:

• Damaged in transit, or a wrong or missing item: within 7 days of delivery.
• Faulty, spoiled or expired product, including one that expires within 3 months of delivery: as soon as you notice, ideally within 30 days of delivery. We’ll still look at later reports fairly.
• Parcel not arrived 14 days after shipping, or marked as delivered but never received: within 30 days of the shipping date.

What we refund

Refunds are paid in US dollars, based on what you actually paid:

• Products: the price you paid. If a coupon applied to your whole order, the discount is shared across the items in proportion to their prices, and each returned item is refunded at its share.
• Shipping ($14 flat per order anywhere in the US): refunded if you cancel your whole order before we ship, if nothing in your order can be shipped to your state, if an item arrived damaged, faulty, wrong or missing, or if your parcel was lost. Not refunded for change-of-mind returns, for canceling only some items, or if a parcel comes back to us because the address was incomplete or incorrect.
• Sales tax (8.75%, charged at checkout on products and shipping): refunded on every item you return, and on shipping whenever shipping is refunded.

When and how you’ll get your refund

Once your return reaches us, we’ll check it and email you within 5 business days. If it’s approved, we’ll also ask for any account details we need.

If a return can’t be accepted, we’ll explain why. We can post it back to you at your cost, or keep it for 30 days for you to collect from the studio.

We send every refund within 5 business days of approving it, or of receiving your account details if we still need them. This includes refunds for cancellations and for damaged, wrong, missing or lost orders. Your bank may take a few extra days to show the money.

Refunds go back to the payment method you used. For now that’s bank transfer, so where possible we’ll send the money back to the account it came from. We cover any fees our bank charges to send it.

Please don’t send bank details until we contact you and explain how to share them securely. We’ll only ask from violanabeauty@gmail.com, in reply to the email address on your order, and only for the account holder’s name, routing number and account number.

We’ll never ask for your online banking password, a PIN or a one-time code. If a request looks unusual, message us on Instagram @violana_beauty to check it’s really us. To learn how we handle your personal information, see our Privacy Policy.

Allergic reactions and skin sensitivity

Skincare is personal, and sometimes a product simply isn’t the right match for your skin. If you’re not sure what to choose, email us before you order and Olha will be glad to recommend something.

The products in our shop are professional cosmetics, not medicines, and the information on this site is general, not medical advice.

If you have a reaction, please email us once you’re feeling better. We can’t take back opened products, but Olha would like to hear what happened and help you find a gentler option.

To use products safely:

• Follow the directions in the product description, and do a patch test 24 hours before first use.
• If you’re pregnant or breastfeeding, have a skin condition, or use prescription skincare or medicines such as isotretinoin, ask your doctor before using peels or other active products.
• Use sunscreen daily with peels and acid (AHA/BHA) products, as they can make your skin more sensitive to the sun.
• Keep products away from your eyes, unless they’re made for that area, and out of reach of children.
• If you notice redness, burning or itching, gently remove the product and stop using it. See a doctor if it doesn’t settle within a day or two.
• If your face, lips or throat swell, or you have trouble breathing, call 911 right away.

Studio treatments

Treatments are paid at the studio on the day of your appointment. If you’ve paid in advance for a treatment you haven’t had yet, you can move it to a new date or get a full refund, and the same applies if we need to cancel or reschedule your appointment. Laser package sessions follow the package terms below.

To cancel or reschedule, please email violanabeauty@gmail.com or message us on Instagram @violana_beauty at least 24 hours before your appointment, so we can offer the time to another client.

Every treatment is tailored to you and uses Olha’s time and professional products, so we can’t refund a treatment once it’s been performed. This applies to all treatments and add-ons.

If something doesn’t feel right afterwards, email us within 7 days of your appointment so we can help quickly. Olha Kirpicheva, owner of Violana Beauty and a licensed cosmetologist and esthetician, will look at your concern personally and talk through the options with you.

If you notice blistering, burns, signs of infection or severe swelling after a treatment, seek medical care right away, then let us know.

Results from permanent makeup and laser hair removal take time to show, so you can also raise concerns about results once the area has healed or at your next session. If a treatment wasn’t performed as agreed because of our error, we’ll offer a corrective session or a refund.

Laser hair removal packages

To get the package price, please pay for the package in full by the end of your second treatment. If it isn’t paid in full by then, the package price no longer applies, and each treatment is charged at the regular single-session price.

When you buy a package, we’ll confirm the package price, the regular single-session price and these refund terms in writing.

Package sessions don’t expire. If you decide to stop, you can get a refund for the sessions you haven’t used. We charge the sessions you’ve had at the regular single-session price, never more than the package price in total, and refund anything you’ve paid beyond that.

To ask for a refund, just email us with your name and we’ll check your session history. Package refunds follow the same timing as other refunds and go back to your original payment method.

Your rights and changes to this policy

This policy doesn’t limit any rights you have under applicable law. It’s governed by the laws of the State of New York.

We may update this policy from time to time. The version on this page when you placed your order, booked your treatment or bought your package applies to it.

Contact us

If anything here is unclear, just write to us. We’re always happy to help.

Email is the best way to reach us about an order. Please include your order number in every message.

• Email: violanabeauty@gmail.com
• Instagram: @violana_beauty
• Studio: Violana Beauty, 4775 Commercial Dr, Suite #31, New Hartford, NY 13413, USA