Terms & Conditions

At a glance

Here are the points our clients ask about most. Below, our online shop is covered first, then studio treatments, then general terms.

• Payment: bank transfer only. We keep your order reserved for 7 days while we wait for your payment.
• Shipping: US addresses only, at a flat rate of $14 per order. We ship within 3 business days after your payment arrives.
• Sales tax: 8.75%, added at checkout to products and shipping.
• Delivery problems: if something arrives damaged, or an item is wrong or missing, email us with photos within 7 days of delivery. If a product is faulty, tell us as soon as you notice.
• Returns: email us within 30 days of delivery to return unopened, unused products. Our Refund & Returns Policy has the full details.
• Refunds: sent by bank transfer within 5 business days of approval, or of receiving your bank details if we still need them.
• Appointments: please give at least 24 hours’ notice by email or Instagram message to cancel or reschedule.
• Late arrivals: if you’re more than 15 minutes late, we may need to shorten or reschedule your treatment.

Who we are

Violana Beauty is a skincare and beauty studio owned and operated by Olha Kirpicheva, a licensed cosmetologist and esthetician. In these terms, “Violana Beauty,” “we,” “us” and “our” mean our business, and “you” means anyone who visits our website, buys from our shop or books a service.

Our studio is at 4775 Commercial Dr, Suite #31, New Hartford, NY 13413, USA.

Accepting these terms

By using violanabeauty.com, placing an order or booking an appointment, you agree to these Terms & Conditions. When you place an order or book an appointment, we’ll ask you to confirm that you accept them.

If you don’t agree with these terms, please don’t use our website or services. If something here concerns you, we’d be glad to talk it through.

You need to be at least 18 to place an order or book an appointment online. By doing so, you confirm that the information you give us is accurate and complete.

Using our website

We work to keep our website accurate and available, but we can’t promise it will always be uninterrupted or free of errors.

We want our website to be a helpful and safe place. When you use it, you agree not to:

• Use the website for any unlawful or fraudulent purpose
• Place orders or bookings with false information, or with someone else’s details without their permission
• Interfere with the website’s security or normal operation
• Copy or reuse our content, except as described under Intellectual property

Products, prices and sales tax

Our online shop offers professional skincare from third-party brands, including Dr. Spiller, GlyMed Plus and Instytutum. All of our products are cosmetics, not medicines.

We take care to describe and show our products accurately. Product photos are for illustration, and packaging may differ slightly when a brand updates its design.

All prices are in US dollars. Prices may change from time to time, but the price that applies to your order is the one shown when you place it, unless it was shown in error (see Order cancellations and refunds).

Sales tax of 8.75% is added at checkout to both the products and the shipping charge. The tax amount is shown before you place your order, and that’s the amount that applies.

Orders and payment

When you place an order, we’ll email you an order summary. Your order is confirmed once your payment reaches us and we start preparing it for shipping.

At the moment, we accept payment by bank transfer only. Our bank details appear on screen after you place your order and in your order summary email.

Please use your order number as the payment reference so we can match your payment to your order. Any fees your own bank charges for sending the transfer are your responsibility.

We’ll keep your order reserved for 7 days from the day you place it. If your payment hasn’t reached our account by then, we may cancel the order and let you know by email.

If your payment arrives after we’ve canceled the order, we’ll either fulfill the order, if the products are still available, or refund your payment in full, whichever you prefer.

You don’t need an account to shop. Every order is placed as a guest, so there’s no password to create.

Order cancellations and refunds

You can cancel your order any time before it ships by emailing us with your order number. If you haven’t paid yet, we’ll simply cancel it.

If you or we cancel an order, or part of one, after you’ve paid, we’ll refund what you paid for the canceled items, plus the sales tax on them. If the whole order is canceled, we’ll refund the $14 shipping charge and its sales tax too.

Refunds are sent by bank transfer within 5 business days of approval, or of receiving your bank details if we still need them. We’ll email you to explain how to share your bank details securely, so please don’t send them before we ask. Our Refund & Returns Policy has the full details.

Occasionally we may need to cancel an order, or part of one, and we’ll always let you know by email. This can happen if:

• A product is out of stock or has been discontinued
• A price or product description on the website contains an error
• A product can’t be shipped to your state (see Shipping)
• We suspect an order is fraudulent or doesn’t meet these terms

Shipping

We ship only to addresses in the United States, at a flat rate of $14 per order, no matter how many items you order.

We ship your order within 3 business days after your payment reaches us. Delivery times depend on the carrier and your location, so any delivery estimate is a guide, not a guarantee.

If we can’t ship within that time, for example because an item is out of stock, we’ll email you before the deadline with a new expected shipping date. You can then choose to wait, or to cancel the order or just the delayed item for a full refund. If we still can’t ship by the new date, we’ll cancel and refund you unless you agree to a further delay.

Some products can’t be shipped to certain states because of state regulations. For example, some items can’t be sent to CA, CO, CT, ME, MD, MN, VT or WA, and where a restriction applies, we list the states on the product page.

If an item in your order can’t be sent to your address, we’ll contact you before shipping. You can choose to receive the rest of your order or cancel the whole order. We’ll refund the restricted item, plus the $14 shipping charge if nothing is shipped.

Please make sure your shipping address is complete and correct. If a package comes back to us because the address was incomplete or incorrect, we’ll get in touch and send it again for a new $14 shipping charge. If you’d rather not have it resent, we’ll refund the products instead, not including the original shipping charge.

Damaged, missing or lost packages

If something arrives damaged in transit, or an item is wrong or missing, please email us within 7 days of delivery with your order number and a few photos.

If a product is faulty, spoiled or expired, please contact us as soon as you notice it. If your package hasn’t arrived 14 days after shipping, or is marked as delivered but you didn’t receive it, please let us know within 30 days of the shipping date and we’ll follow up with the carrier.

In each case, you choose a replacement at no cost to you or a full refund, including the $14 shipping. If we need the item back, we’ll pay the return shipping. Our Refund & Returns Policy explains the details.

Returns

You can return unopened, unused products in their original packaging. Please email us within 30 days of delivery to start a return, and wait for our confirmation before sending anything back.

For hygiene and safety reasons, opened or used skincare can’t be returned unless it arrived damaged, faulty, wrong or expired.

Our Refund & Returns Policy explains how returns work, including the deadline for sending items back, who pays return postage, what we refund and when.

Coupons

From time to time, we may offer coupon codes. Each coupon comes with its own conditions, such as an expiry date or the products it covers. These general rules also apply:

• Coupons apply to online shop orders, unless the offer says otherwise
• Only one coupon can be used per order, unless the offer says otherwise
• Coupons have no cash value and can’t be exchanged for cash
• Coupons can’t be added to an order after it’s been placed
• We may end or change a coupon offer at any time, but this won’t affect orders already placed with it

Product use and safety

If you’re pregnant, nursing, taking medication, or have a skin or medical condition, please talk to your physician before using a new product.

Information on our website, in product descriptions and on social media is for general education only. It isn’t medical advice and doesn’t replace advice from your physician or another qualified health professional.

Our products are cosmetics and aren’t intended to diagnose, treat, cure or prevent any disease. Results vary from person to person, and we can’t guarantee a specific result.

Professional skincare can be very effective, and it needs to be used with care. Before and while using any product you buy from us, please:

• Read the directions on the product page and packaging, and follow them closely
• Do a patch test on a small area of skin, such as the inner arm, before using a new product on your face
• Stop using the product right away if you notice redness, burning, swelling or other irritation. If the reaction is severe or doesn’t settle, seek medical advice
• Check the ingredient list if you have known allergies or sensitivities
• Keep products out of the reach of children

Studio services and appointments

At our New Hartford studio, we offer in-person treatments including customized facials, chemical peels, microneedling and nanochanneling, Hydrafacial, MTS treatments, laser hair removal, and permanent makeup for brows, lips and eyeliner, along with add-ons. Current prices are listed on our website.

Appointments are booked online through our Book Appointment page. The price shown when you book is the price that applies to that appointment, even if our prices change later.

If we agree together at your visit to change or add to your treatment, we’ll confirm any price difference with you before we begin. Treatments are paid at the studio on the day of your appointment.

Consultation and your health information

Before a treatment, we’ll talk with you about your skin, your goals and whether the treatment is right for you.

We keep the health information you share with us confidential.

Complete, up-to-date information helps us choose the safest treatment for you, so please tell us about any changes to your health before each visit. We can’t take responsibility for results affected by health information that wasn’t shared with us.

To keep you safe, you agree to tell us fully and honestly about your health, including:

• Allergies and sensitivities
• Medications, including prescription skincare
• Pregnancy or nursing
• Skin conditions, recent sun exposure, and recent cosmetic or medical treatments
• Any medical condition that may affect your skin or healing

When we may decline a treatment

Your safety comes first. Olha may decline, postpone or adjust a treatment if, in her professional judgment, it isn’t suitable or safe for you right now, for example because of a health condition, a medication, skin irritation or recent sun exposure.

If a treatment is declined for safety reasons before it begins, you won’t be charged for it.

Treatment results and aftercare

Every person’s skin responds differently. Results vary, many treatments work best as a series, and we can’t guarantee a specific outcome.

Following the aftercare instructions we give you is an important part of your safety and your results. Please contact us if you have any concerns after a treatment.

Each treatment is a personal, professional service, so treatments that have already been performed can’t be refunded. If a treatment wasn’t performed as agreed because of our error, we’ll offer a corrective session or a refund.

If you’re not happy with how a treatment went, please email us within 7 days of your appointment, and Olha will review it with you and talk through the best next step. For permanent makeup and laser hair removal, you can also raise concerns about results once the area has healed or at your next session. Our Refund & Returns Policy has the full details.

Appointment cancellations and late arrivals

We set aside time especially for you, so please give us at least 24 hours’ notice if you need to cancel or reschedule. You can let us know by email at violanabeauty@gmail.com or by message on Instagram at @violana_beauty.

If you’re running late, please send us a message on Instagram. If you arrive more than 15 minutes late, we may need to shorten your treatment so the next client isn’t kept waiting, or move your appointment to another time. A shortened treatment is charged at its regular price.

If you often cancel with less than 24 hours’ notice or miss appointments without notice, we may ask you to book future appointments by contacting us directly instead of online.

If we ever need to cancel or move your appointment, we’ll contact you as early as possible and help you find a new time. If you’ve paid for it in advance, you can choose a full refund instead.

Laser hair removal packages

We offer laser hair removal packages at a package price. To receive it, please pay for the package in full by the end of your second treatment.

If it isn’t paid in full by then, the package price no longer applies, and each treatment, including the ones you’ve already had, is charged at the regular single-session price.

Package sessions don’t expire. If you can’t continue with a package you’ve paid for, please email us. We’ll charge the sessions you’ve had at the regular single-session price, never more than the package price in total, and refund the rest of what you paid.

When you buy a package, we’ll confirm the package price, the regular single-session price and these refund terms in writing. Our Refund & Returns Policy explains how package refunds are paid.

Intellectual property

All content on violanabeauty.com, including text, photos, videos, graphics and our logo, belongs to Violana Beauty or is used with permission.

You’re welcome to view our content and share links to it for personal, non-commercial use. Please don’t copy, repost or use our photos, videos or text commercially without our written permission.

Dr. Spiller, GlyMed Plus, Instytutum and other brand names and trademarks shown on our website belong to their respective owners.

Limitation of liability

We provide our website and its content “as is.” We do our best to keep information accurate and up to date, but we do not guarantee that it is complete or free of errors.

To the fullest extent permitted by law, Violana Beauty is not liable for any indirect, incidental or consequential loss arising from your use of the website, our products or our services, and our total liability for any claim is limited to the amount you paid for the product or service concerned.

These limits do not apply to personal injury caused by our negligence, or to loss caused by our gross negligence, fraud or willful misconduct.

We are not responsible for reactions caused by using a product against its directions, or for results affected by health information that was not shared with us.

Nothing in these terms limits any rights you have under applicable consumer protection laws, or any liability that cannot be limited by law.

Governing law and disputes

These terms are governed by the laws of the State of New York, without regard to its conflict of law rules.

If you have a concern, please contact us first so we can try to resolve it together. If a dispute cannot be resolved informally, it will be handled by the state and federal courts serving Oneida County, New York.

If any part of these terms is found to be invalid or unenforceable, the rest of the terms will remain in full effect.

Privacy

Your privacy matters to us. Our Privacy Policy explains what personal information we collect, how we use it and how we keep it safe. Please read it together with these terms.

Changes to these terms

We may update these terms from time to time, for example when we add new services, payment methods or policies. The updated version will be posted on this page with a new “last updated” date.

Changes apply from the date they’re posted and don’t affect orders placed or appointments booked before that date.

Contact us

If you have any questions about these terms, an order or an appointment, we’re happy to help.

• Email: violanabeauty@gmail.com
• Studio: Violana Beauty, 4775 Commercial Dr, Suite #31, New Hartford, NY 13413, USA
• Instagram: @violana_beauty